Shipping Policy

Processing time

Orders are placed with our supplier within 2 business days. Orders placed at a weekend or on a public holiday begin processing the next business day.

Most of our range is shipped directly from our overseas supplier, so allow 8–16 business days for delivery after dispatch. We will tell you if anything is going to take longer than that, and you can cancel for a full refund at any point before your order ships.

Delivery estimates

Delivery estimates are provided at checkout and depend on destination and the service selected. Estimates are not guarantees; carriers occasionally take longer than they say they will.

Multiple shipments

Some orders ship in more than one parcel, and parcels may arrive on different days. There is no additional charge for this. Your order page shows tracking for each shipment as it becomes available.

Tracking

You will receive tracking by email as soon as each parcel is dispatched. Tracking can take several hours to show its first scan.

International orders

Where international delivery is offered, any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the recipient and are not collected by us at checkout.

Undeliverable parcels

If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery. Redelivery may incur an additional shipping charge.

This page is a template and has not been reviewed by a lawyer. Delivery timeframes, international terms and liability wording must be checked against your actual suppliers and your jurisdiction before you accept real orders.